Support

If you have any problems or questions concerning your order, please do not hesitate to contact us by clicking here. Our average business day response time is less than one hour.

Here is some general information about common issues that you may find helpful:

Email Delivery of Documents
All LegalDeeds orders are fulfilled via email. Emails can be delayed (sometimes permanently!) for the following common reasons:

• Your ISP has a slow mail server. Waiting a few minutes will often be enough time for your messages to be processed and delivered to you.
• Your ISP is one of those that loses emails without notifying either party. Emails containing attachments are particularly susceptible to this problem.
• You entered your email address incorrectly on the order form.
• You use Hotmail and have enabled 'Enhanced' or 'Exclusive' Junk E-Mail Filtering. In either of those modes Hotmail will incorrectly classify all LegalDeeds email and you will have to manually retrieve your order from your 'Junk E-Mail' folder.

If you have not received a confirmation email within an hour of placing an order, it is safe to assume that a problem has occurred and you should contact us so that we can ensure your order reaches you in a timely fashion.

PDF Documents
Many of our documents are delivered in PDF format as attachments to email. We use this industry standard document format to ensure that the highest quality and uniformity of our documents is maintained throughout the delivery and printing process.

In order to open and print the PDF files you will require Adobe Acrobat® Reader software. You can download this for free at:

http://www.adobe.com/products/acrobat/readstep2.html

Microsoft Outlook
Microsoft Outlook Express 6 (and possibly other versions) have a 'feature' that by default assumes PDF documents are virus carriers. PDF files can not contain viruses executable by the common (free) version of Adobe Acrobat reader.

LegalDeeds recommends disabling this document filtering (at least temporarily) so that you can view and print your order.

To summarize the relevant parts of the following link, the steps you will need to follow go something like this:

1. Start Outlook Express, and then on the Tools menu, click Options.
2. Click the Security tab, and then click to de-select the "Do not allow attachments to be saved or opened that could potentially be a virus" check box under Virus Protection.

You can also selectively allow PDF files to be saved, but that is more complicated procedure and is detailed in the Microsoft link below.

For complete details, see the following articles:
support.microsoft.com
www.adobe.com

InternetSecure 
LegalDeeds' Credit Card Transactions are processed by InternetSecure to ensure the highest standard of privacy and security.

If after clicking 'Proceed' on the LegalDeeds disclaimer page (after entering the details for your order) you get a "500 Server Applet" error, there are two things you can try:

• Wait 10 minutes and try again.
• Restart your browser and try again.

If you have trouble completing the credit card transaction, try the following steps (one at a time, in this order):

1. If you are using Netscape 6.x/7.0 or Opera 6.2, upgrade your web browser to ensure a successful transaction.
2. Ensure you have cookies enabled in your web browser.
3. Temporarily turn off any firewall programs, such as ZoneAlarm.
4. Clear your web browser cache. A corrupt cache can cause incorrect behavior ranging from pages being displayed or processed incorrectly to browser crashes.

You may also contact InternetSecure customer support at: 1-800-297-9482 with any credit card processing problems.

Back Button Clears Form
Sometimes pressing the back button to make changes to entered data will result in all the fields being cleared.

This can be typically be solved in one of two ways:

1. Clear your web browser cache.
   • Internet Explorer
   • Netscape
2. Change your web browser cache settings to check for new versions of pages less aggressively.
   • Internet Explorer (Every time you start Internet Explorer)
   • Netscape (Once Per Session)